JAVEROK™ / CUSTOMER INFORMATION
Shipping Policy
From order preparation to delivery, here is what to expect.
Last updated: October 15, 2026
Usually 1–3 business days.
Estimated 7–15 business days after dispatch.
Tracking is shared when it becomes available.
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Order Processing
Orders are generally prepared within 1–3 business days after payment authorization. Business days exclude weekends and applicable public holidays. Processing may take longer during peak periods, address verification, stock review, or other circumstances requiring an order check.
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Transit Estimates
After dispatch, estimated transit is generally 7–15 business days. Transit estimates are not guaranteed delivery dates. Destination, carrier routing, customs review, local delivery conditions, weather, and seasonal demand can affect timing.
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Shipping Address and Delivery
Please review the shipping address carefully before placing an order. Contact us promptly if you notice an error; changes cannot be guaranteed once an order is being prepared or has been dispatched. Customers are responsible for providing a complete, deliverable address and making arrangements to receive the parcel.
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Tracking and Updates
When tracking information is available, we send it to the email address used at checkout. Some carriers take additional time to register the first scan. Tracking updates are provided by the carrier and may not refresh continuously.
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Customs, Duties, and Taxes
International shipments may be assessed import duties, taxes, or handling fees by local authorities or carriers. Charges not collected at checkout may be payable by the recipient, subject to destination rules. Customs processing can add time beyond the transit estimate.
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Delayed, Lost, or Returned Parcels
If tracking has not updated or a parcel appears delayed, contact us with your order number and tracking details. We will review the available information and advise on next steps. If a parcel is returned because of an incomplete address or unsuccessful delivery, we will discuss available options after the carrier confirms its status.
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Shipping Questions
For shipping help, contact service@javerok.com or +86 19162694696 during 8:00 AM – 10:00 PM.
JAVEROK™ / COMPANY DETAILS
Company Information
- Brand
- Javerok™
- Company
- Changsha Yaocai Technology Co., Ltd.
- Legal Representative
- Tian Yao
- Company Address
- Room 2032, Building 3, Yuezhangfu, No. 1067 Fenglin 3rd Road, Lugu Subdistrict, Changsha High-tech Development Zone
- Website
- javerok.com
- Customer Service Email
- service@javerok.com
- Customer Support Phone
- +86 19162694696
- Customer Service Hours
- 8:00 AM – 10:00 PM
- Our Collections
- Instrument Accessories · Music Performance Gear · Audio Equipment Accessories · Music Practice Tools · Instrument Care
Javerok™ is owned and operated by Changsha Yaocai Technology Co., Ltd.